Terms and Privacy

CONTACT

Feel free to contact us for advice, help or other enquires:
Makia Clothing Oy
PO BOX 418
00151 Helsinki
FINLAND
www.makiaclothing.com
store@makiaclothing.com
VAT ID 20393163
Webstore manager: Jani Fagerroos
Phone: +358503458651 working days 12.00-15.00 (CET)

 

DOWNLOAD RETURN FORM

Download your return form in English
 

PAYMENT METHODS

You can pay your order by:
 
Payments with Visa, Visa Electron or MasterCard: If you want to pay with Visa, Visa Electron or MasterCard cards, acts Makia Clothing Ltd only as the marketer of services and products and delivers the products to buyers. Suomen Verkkomaksut Oyj/Paytrail is responsible for reclamations. Suomen Verkkomaksut Oyj acts as the seller in Visa, Visa Electron and MasterCard payments and the deal is made between the customer and Suomen Verkkomaksut Oyj. The seller is responsible for all deal related obligations. Suomen Verkkomaksut Oyj is also the payment recipient. Suomen Verkkomaksut Oyj Business-ID: FI2122839 Innova 2 Lutakonaukio 7 FIN-40100 Jyväskylä Telephone: +348 207 181830. More information from Paytrail website.
Netbanks: Suomen Verkkomaksut Oyj (FI2122839) provides netbank related payment transfer services in co-operation with Finnish banks (Osuuspankki, Nordea, Sampo Pankki, Aktia/Säästöpankki/Paikallisosuuspankit/Nooa, Handelsbanken, Tapiola, Ålandsbanken, S-Pankki. ) and credit institutions. For consumer the service works exactly the same way as traditional web payments. More information from Paytrail website.
PayPal: In order to use PayPal payment method, you must have personal PayPal account from which the transfer is done. PayPal account works like a normal bank account. More information from Paypal website.

Only on-line shopping is possible. We don't take orders by phone or by e-mails. There's no minimum order amount. Everything you can purchase on our website we have in stock. All items remain the property of Makia Clothing Oy until full payment is received.

SHIPPING FEES

Prices in the webshop are shown including Finnish VAT 24%. Customers from non-EU countries are excluded from the Finnish VAT, but are responsible for possible import customs and VAT taxes in their own country. Shipment expenses depend on the chosen shipment method. Free shipping value for Finnish customers is 100€, other nations 200€. Checkout page will show available shipment methods and fees according to your zip code and country.

DELIVERY

All shipments within Finland are shipped by PostNord's MyPack-service. You can get more information from MyPack including trace your parcel from http://www.postnord.fi/en/business/Pages/business.aspx.

Foreign shipments are shipped either by PostNord (DPD) or Posti (Finnish post office). The available shipment methods are shown once the delivery address country is selected. DPD is available only for some European countries.

DPD parcels will be delivered to your given address. Delivery times are Scandinavia 2-3 days; Europe 2-7 days, excluding shipment day. You can trace your parcel from http://www.postnord.fi/en/business/Pages/business.aspx.

Itella Ltd has two options: priority (delivered at given address in Europe and USA, in other countries to the post office) and express (delivered at given address). Priority delivery times are: Scandinavia 3-5 working days, Europe 3-7 working days and other countries 6-14 working days, excluding mailing day. Express delivery times are: European Union 2-3 working days, other countries 2-8 days, excluding mailing day. For non-EU shipments EMS is recommended. You can trace your Itella parcels from http://www.posti.fi/private/.

Information from priority service: http://www.posti.fi/private/parcels/internationalparcels/priority.html

Information from express service: http://www.posti.fi/private/parcels/internationalparcels/ems.html

REPACK

Makia is collaborating with Original RePack. RePack is reusable packaging. All customers can purchase their orders with RePack packaging for 3,50€ deposit charge and get their purchaces delivered in a stylish, reusable RePack packaging. When RePack packaging is returned with customer email address to any postpox free of charge, customer will receive a 10€ voucher for RePack partner webstores. Read more from OriginalRePack.

RETURN POLICY

Makia Clothing Oy offers you a full 14 day money back guarantee from the day you receive your order. Items must be returned in original packaging and good condition. Please download return form and attach it to the package. You can either exchange your product or receive money refund.

Please ensure that you return orders with sufficient postage. Returns where postage is not paid will not be accepted by us. The delivery costs will be refunded to you should we have made a mistake or the product was damaged during delivery or the product is faulty. Returns from Finland should be done via MyPack pick-up points. Use the return parcel sticker included in the shipment. Return shipment via MyPack is free of charge. See return form for details. Returns outside Finland, please contact us before return shipping: store@makiaclothing.com or +358 50 3458651 working days 12.00-15.00 (CET).

The terms apply where no other written agreements have been made between you as the purchaser and Makia Clothing Oy.

Return address:
Makia Clothing Oy
Webshop return
PO BOX 418
00151 Helsinki
FINLAND

LAW AND JURISDICTION

Finnish law will be applied to all disputes arising under this User Agreement. All disputes arising under this agreement which cannot be solved by mutual agreement, shall be solved in the district court of Helsinki, Finland. Your statutory consumer rights remain unaffected.

PRIVACY AND DATA SECURITY 

These terms regarding privacy and data security apply to your use of the Makia website at www.makiaclothing.com. Below we describe what information we collect from you in this connection and how we use it.

Information collected

We collect the following data from you in connection with your use of the Makia websites:

-       Your contact information
-       Order and Payment information
-       Other data you may submit to us, such as feedback

We use Google Analytics on areas of our websites to analyse usage trends. If you wish, you can opt out of Google Analytics with this add-on tool: https://tools.google.com/dlpage/gaoptout

Access to personal data
You can access your personal account data at any time under the section "My Account"– by entering your email and password. If you have forgotten your password then simply click on the "Forgotten Password" Link on the Login page. 
You can also ask us regards how to obtain your data, change or delete it. Simply send an email to store@makiaclothing.com.

DATA SECURITY

SSL Guaranteed Security! We value your trust in Makia Clothing Oy and ensure that we operate with the highest care and security standards when it concerns your personal data.

DATA TRANSFER

For a secure transfer of your customer data and especially your credit card details we use a secure transfer system – the so called „Secure Socket Layer“ (SSL) transfer. Here we use a high security 128 Bit encoding from Thawte. All information that has been transfered with this system is encoded before being sent to us. This means state-of-the art protection of your data while in transit. We store your data on secure servers located within the European Economic Area (EEA). Some of our partners (such as Google for analytics and Mailchimp for newsletters) have servers outside the EEA but are Safe Harbor certified.

For what purposes do we process your personal data? Makia Clothing Oy does not provide a non-affiliated third party with your private data. The details needed for completing your order are handled with the upmost privacy.

We only keep your details on our system in order to provide you with a fast and efficient order process, communicate with our customers and make our services and products even better. In some very rare cases we may use your data for justified additional purposes, for example if we suspect misuse and need to investigate it or if we need to meet legal requirements such as court orders.

COOKIES

We may use cookies and other tracking technologies (such as web beacons) to enhance your user experience and analyse general usage trends. You can block cookies from your browser settings but some areas of our services may not function properly if you do that.

NEWSLETTER

We send newsletters to keep our customers informed of promotions, events and other Makia-related stuff that we hope serves your interests. You can at any time unsubscribe by clicking the link at the end of our newsletter or by sending us an email to store@makiaclothing.com.